Effective Date: August 21, 2023
1. Introduction
Welcome to the Black Hollywood Tour. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when using our services.
2. Information We Collect
We may collect the following types of personal information when you interact with ourwebsite or use our services:
● Contact Information: Name, email address, phone number, mailing address.
● Booking Details: Tour preferences, date and time of tour, group size.
● Payment Information: Credit card details, billing address.
● Location Information: Geographical location for tour pick-up and drop-off.
● Communication: Records of correspondence and communication with us.
● User-Generated Content: Reviews, feedback, photographs.
3. How We Use Your Information
We use your personal information for the following purposes:
● Booking and Service Fulfillment: To process reservations, confirmations, and provide tour services.
● Customer Communication: To respond to inquiries, provide information, and updates about tours.
● Payment Processing: To process payments and refunds for tours.
● Customer Support: To address issues, complaints, or concerns you may have.
● Marketing and Promotions: To send marketing communications and special offers, if you have opted in.
● Analytics: To analyze website usage and improve our services.
4. Sharing Your Information
We may share your personal information in the following circumstances:
● Service Providers: We may share information with third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors, booking platforms).
● Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights.
● Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
5. Your Choices
● You can opt out of receiving marketing communications from us by following the instructions in the communication.
● You can update or correct your personal information by contacting us.
● You can request access to or deletion of your personal information, subject to legal limitations.
6. Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to control cookies.
8. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of the policy indicates when changes were last made.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at [Contact Email] or [Contact Phone Number].
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.th
Refund Policy
At The Black Hollywood Tour we strive to provide our customers with exceptional sightseeing experiences. We understand that plans can change unexpectedly, and we want to ensure you have peace of mind when booking with us. Therefore, we have established the following 48 Hour Refund Policy:
1. Refund Eligibility: Customers who wish to cancel their booking and request a refund must do so within 48 hours prior to the scheduled start time of the tour.
2. Refund Process: To initiate a refund request, please contact our customer support team at blackhollywoodtour@gmail.com. You will need to provide your booking details and a reason for the cancellation.
3. Refund Amount: a. If a refund request is made within the 48-hour window before the tour’s start time, the customer will be eligible for a full refund of the tour cost. b. Refund requests made less than 48 hours before the tour’s start time may not be eligible for a refund, as resources and arrangements have already been allocated for your participation.
4. Processing Time: Refunds will be processed within5-7 business days from the date of the refund request. Please allow for additional time for the refund to reflect in your account, depending on your payment method and financial institution.
5. Non-Refundable Circumstances: a. No-shows or late arrivals: If you do not show up for the tour or arrive late, you may not be eligible for a refund. b. Tours that have already taken place are not eligible for refunds.
6. Booking Changes: If you wish to reschedule your tour to a different date or time within the 48-hour window, we will make every effort to accommodate your request, subject to availability. Please note that rescheduling is not guaranteed and is subject to availability.
7. Unforeseen Circumstances: In the event that The Black Hollywood Tour needs to cancel a tour due to unforeseen circumstances, customers will be offered the choice of rescheduling or receiving a full refund.
8. Contact Information: For any refund-related inquiries or to initiate a refund request, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].
By booking a tour with The Black Hollywood Tour, you acknowledge that you have read and understood our 48 Hour Refund Policy and agree to its terms and conditions.
This policy is effective as of Monday, August 21 2023 and may be subject to change without notice